Greil Enterprises Ltd (“we”, “our”, or “us”) is committed to protecting the privacy and confidentiality of your data. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information under the Kenya Data Protection Act, 2019.
1. Information We Collect
- Full name, ID/passport number, date of birth
- Contact details (email, phone number, physical address)
- Employment details and professional information
- IP address, browser type, operating system
- System logs and application usage data
- Payment details were applicable
- Any other data necessary to provide IT related products or services
2. How We Collect Personal Data
- Service requests or product purchases (online or in person)
- User registration on our platforms
- Website, mobile app, or software interactions
- Customer support engagements (email, chat, phone)
- Business partnerships or referrals
- Cookies and web tracking technologies
3. Purpose of Collecting Your Data
- To deliver IT services, software products, and customer support
- Identity verification and user account setup
- System performance analysis and platform improvement
- Legal and regulatory compliance
- Security monitoring and threat prevention
- Billing, invoicing, and financial reconciliation
- Marketing and promotional communications (with your consent)
4. Lawful Basis for Processing
- Consent: Where you have agreed to the processing
- Contract: To fulfill obligations related to a service or software agreement
- Legal obligation: To comply with statutory requirements (e.g., tax, cyber crime)
- Legitimate interest: For security, analytics, and business optimization
5. Sharing Your Information
- Technology partners and cloud service providers under confidentiality agreements
- Regulatory authorities, when required by law
- Payment processors and financial institutions
- Legal counsel or auditors in the event of disputes or investigations
- We do NOT sell personal data to third parties
6. Data Retention
- Provide services or support
- Fulfill legal and financial obligations
- Maintain audit and security logs
- Afterward, data is securely deleted or anonymized
7. Your Data Protection Rights
- Access your data
- Request corrections or updates
- Withdraw consent where applicable
- Object to specific processing
- Request data deletion (“right to be forgotten”)
- File a complaint with the Office of the Data Protection Commissioner (ODPC)
- To exercise these rights, contact us at [Insert Privacy Email].
8. Data Security
- Data encryption and SSL certificates
- Network firewalls and intrusion detection systems
- Access control mechanisms (e.g., passwords, MFA)
- Employee training on secure data handling
- Regular audits and vulnerability assessments
9. Cookies and Digital Tracking
Our websites and platforms use cookies to:
- Improve functionality and user experience
- Analyze usage patterns and performance metrics
- Enable secure user sessions
- You may control or disable cookies through your browser settings.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal or operational changes. Updates will be published on our website with the revised effective date.
11. Contact Us
For questions, concerns, or requests about your data, please contact:
Data Protection Officer
Greil Enterprises Ltd
📧 Email: dpo@greilenterprises.com
📞 Phone: 0116256799
📍 Address: P.O. Box 60063, Nairobi